Privacy Policy

Last updated: March 23, 2026

Introduction

Tracely.cc ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our distributed system observability platform.

Information We Collect

Account Information

When you register for Tracely.cc, we collect:

  • Name and email address
  • Company name and role
  • Billing information (processed securely through third-party payment processors)

Trace Data

When you use our service, we collect and process:

  • Distributed trace data from your applications
  • Performance metrics and system telemetry
  • Log data and error information
  • Metadata about your services and infrastructure

Usage Information

We automatically collect:

  • IP addresses and device information
  • Browser type and version
  • Usage patterns and feature interactions

How We Use Your Information

We use collected information to:

  • Provide and maintain our observability services
  • Process and visualize your trace data
  • Improve and optimize our platform
  • Communicate with you about service updates
  • Provide customer support
  • Detect and prevent fraud or abuse

Data Security

We implement industry-standard security measures including:

  • Encryption in transit (TLS 1.3) and at rest (AES-256)
  • Regular security audits and penetration testing
  • Access controls and authentication mechanisms
  • Secure data centers with SOC 2 Type II compliance

Data Retention

We retain your data according to your subscription plan:

  • Beta: 7 days
  • Pro: 30 days
  • Enterprise: Custom retention periods

Account information is retained until you request deletion.

Data Sharing

We do not sell your data. We may share information with:

  • Service providers who assist in platform operations
  • Legal authorities when required by law
  • Third parties with your explicit consent

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your data
  • Export your data in a portable format
  • Opt-out of marketing communications

Cookies

We use essential cookies for authentication and session management. You can control cookie preferences through your browser settings.

International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place for international transfers.

Children's Privacy

Our service is not intended for users under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or platform notifications.

Contact Us

For privacy-related questions or requests, contact us at:

Email: privacy@tracely.cc